Job Openings » Call Center Supervisor

Call Center Supervisor

by StickEarn

Customer Service

Skills
MS Office Problem Sensitivity Customer Service Time Management Critical Thinking Communication Skills Data Encoding / Data Entry

Job Description

  • Monitoring and evaluating team performance
  • Guide and develop the team members align with department and company goals
  • Taking corrective action, if necessary.
  • Preparing reports and analysing data to assist line manager
  • Plan and implement call center strategy
  • Determine targets for call center
  • Monitors productivity of call center representatives and generates reports
  • Maintains call center database by entering and verifying information; updating contact log.
  • Improves quality results by recommending changes.
  • Keeps equipment operational by following established procedures; reporting malfunctions.

Job Requirement

  • Min. 2 years of experience as a Call Center Supervisor
  • Min. Bachelor’s Degree in any major
  • Good knowledge of Ms. Office
  • Experience with performance evaluation procedures
  • Outstanding communication, interpersonal and leadership skills
  • A customer oriented and problem solving mind-set
  • Excellent organizational and time-management skills